Privacy Policy
Your privacy matters to us. This policy explains how DynamixVoltis collects, uses, and protects your personal information when you use our trading market analysis platform.
Information We Collect
We collect information to provide you with better trading insights and personalized market analysis. Here's what we gather and why it's necessary for our service.
Personal Information
When you register for our platform, we collect your name, email address, and contact information. This helps us create your account and send you relevant market updates. We also store your preferences for market sectors and trading interests to customize your dashboard.
Usage Data
We track how you interact with our platform - which analysis reports you read, what market data you access most frequently, and your login patterns. This information helps us improve our service and spot trends that might interest you.
Technical Information
Your device sends us technical data like IP address, browser type, and operating system. We use this to ensure our platform works smoothly across different devices and to protect against unauthorized access.
How We Use Your Information
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Platform Access & Security | Login credentials, IP address | Contract performance |
| Market Analysis Delivery | Email, trading preferences | Contract performance |
| Service Improvement | Usage patterns, feedback | Legitimate interest |
| Communication | Contact information | Contract performance |
We never use your information for purposes beyond what's necessary to provide our trading analysis services. Your data isn't sold to third parties or used for unrelated marketing activities.
Data Protection & Security
Protecting your information is fundamental to our business. We've implemented several layers of security to keep your data safe.
Security Measures
- SSL encryption for all data transmission
- Regular security audits and vulnerability assessments
- Access controls limiting staff who can view personal data
- Secure servers located in certified data centers
- Regular backups with encrypted storage
While we can't guarantee absolute security (no online service can), we continuously update our protection methods and respond quickly to any potential threats. If we detect a security breach that affects your data, we'll notify you within 72 hours as required by Thai data protection laws.
Your Rights & Choices
Under Thailand's Personal Data Protection Act (PDPA) and international privacy standards, you have several rights regarding your personal information.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days in a readable format.
Correct Inaccuracies
Update or correct any incorrect information in your profile. Most changes can be made directly in your account settings.
Delete Your Account
Request complete deletion of your account and associated data. This action is permanent and cannot be undone.
Data Portability
Download your data in a format that allows you to transfer it to another service provider if you choose.
How to Exercise Your Rights
Contact our privacy team at help@dynamix-voltis.com with your request. Include your full name and account email address. We'll verify your identity and respond within the timeframes required by law. Some requests may take longer if they're complex or numerous.
Data Retention
We keep your information only as long as necessary to provide our services or as required by law. Here's our approach to data retention:
Active Accounts
While your account is active, we retain all necessary information to provide our trading analysis services. This includes your profile, preferences, and usage history.
Inactive Accounts
If you haven't logged in for 24 months, we'll send reminders to your email address. After 36 months of inactivity, we'll delete your account and most associated data, though we may retain some information for legal or regulatory purposes.
Legal Requirements
Some information must be retained for specific periods under Thai financial regulations. This typically includes transaction records and compliance-related data, which we keep for seven years after account closure.
Third-Party Services
We work with carefully selected partners to enhance our platform capabilities. Each partnership is evaluated for privacy compliance before implementation.
Market Data Providers
We receive real-time market data from established financial information services. These providers don't receive your personal information - only aggregated usage statistics that help us negotiate better data access.
Analytics Services
We use privacy-focused analytics tools to understand how users interact with our platform. Personal identifiers are removed or anonymized before any data sharing occurs.
Communication Tools
Email delivery services help us send market alerts and account notifications. These providers can access email addresses and message content but are contractually bound to use this information only for delivery purposes.
International Data Transfers
DynamixVoltis operates primarily from Thailand, but some of our technical infrastructure and partners are located internationally. We ensure appropriate protections are in place for any cross-border data transfers.
All international transfers comply with Thai PDPA requirements and include contractual safeguards equivalent to those required under European GDPR standards. We only work with countries and companies that provide adequate data protection levels.
Children's Privacy
Our trading analysis platform is designed for adults and requires users to be at least 18 years old. We don't knowingly collect personal information from minors. If we discover that someone under 18 has created an account, we'll delete it immediately and remove all associated data.
Parents who believe their child has provided personal information to us should contact our privacy team immediately at help@dynamix-voltis.com.
Policy Updates
We review this privacy policy annually and update it when our practices change or new regulations require modifications. Significant changes will be communicated through email and prominent platform notifications.
Minor updates like contact information changes or clarifications won't trigger notifications, but we'll always maintain the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically, especially if you have concerns about data privacy.
Privacy Questions & Complaints
Email: help@dynamix-voltis.com
Phone: +66 44 258 311
Address: หมู่ที่ 2 58/2, Tambon Wichit
Amphoe Mueang Phuket, Chang Wat Phuket 83000
Thailand
Response Time: We aim to respond to privacy inquiries within 5 business days
Regulatory Compliance
DynamixVoltis complies with Thailand's Personal Data Protection Act (PDPA) and maintains alignment with international privacy standards. Our data processing activities are registered with relevant Thai authorities, and we undergo regular compliance audits.
If you're not satisfied with our response to a privacy concern, you have the right to file a complaint with Thailand's Personal Data Protection Committee or seek resolution through appropriate legal channels.